International ReturnsUpdated 3 months ago

International 

You can also use our returns portal for overseas returns but at this time the cost of returns will be covered by the customer and not by the retailer. We do not offer international exchange.

1. Visit our returns portal here and enter your CJ order number (you can find this in your order confirmation email.)
2. Select the item(s) that you would like to return for a refund or take store credit for and tell us the reason.
3. If store credit is selected, this will be sent to you in the form of our Cyberjammies voucher that retains value once the order has been received back at our warehouse. This means that you can use it as many times as you like until the balance reaches 0.
4. Confirm you will take your repackaged items to your local DHL or UPS drop point, depending on which service you select.
5. You will then be sent a return confirmation email containing your label to print and attach to your parcel. You can also write 'RETURNED GOODS' on the outside of the box to clarify what is within.
6. Take your repackaged items to your local drop off point of choice and attach your pre-paid printed label.

If you’re returning a gift and don’t want the purchaser to be notified you can select 'Start a Gift Return' and follow the steps here to receive the value back onto one of our online gift vouchers through this portal. 

** - Please allow up to 7 working days for your return to get back to us. Once your return has been received we will notify you and it can take up to 2 working days to appear back into your account. It can take up to 5 working days in busier periods.