UK Returns and Exchange RequestsUpdated 4 months ago

UK 

You have 28 days from when your order is placed to return your goods to us. 

All other standard return terms and conditions apply. 

If you have any questions, feel free to contact our customer service team. 

* please note due to hygiene reasons underwear is not eligible for return* 

We've taken our returns online and they’re FREE! 

1. Visit our returns and exchange portal here and enter your CJ order number (you can find this in your order confirmation email.)
2. Select the item(s) that you would like to return for a refund, exchange or take store credit for and tell us the reason.
3. If store credit is selected, this will be sent to you in the form of our Cyberjammies e-voucher that retains value once the order has been received back at our warehouse. This means that you can use it as many times as you like until the balance reaches a value of 0.
4. Confirm you will take your repackaged items to your local Post Office for return by Royal Mail.
5. You will then be sent a returns confirmation email containing a QR code or a label to print, whichever you would prefer.
6. Take your repackaged items to your local Post Office and either attach your pre-paid printed label or show the QR code on your mobile phone for scanning.
7. If you are using the QR code, a pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt.

We will do our best to fulfil exchange requests; however, we cannot guarantee that your chosen item will be in stock when your return reaches our warehouse. If the item is unavailable, we will issue a refund instead. 

If you’re returning a gift and don’t want the purchaser to be notified you can select 'Start a Gift Return' and follow the steps here to exchange your gift. You'll be able to exchange your gift in a way that means the purchaser won't be notified.  

You will not be charged for your exchanged item, you can switch this for the same item but in a different size or an alternative item. You can use this ‘Exchange for Anything’ feature which is for similar priced items. If an item is of less value, then you’ll be refunded the difference onto a giftcard. You'll receive an email with a new tracking confirmation as soon as your new order ships out. 

Alternatively, you can receive the value back onto one of our online gift vouchers through this portal.