FAQs
How can I contact you?
Want to get in touch? We're always happy to help. Contact our team at [email protected], on live chat or call us on UK tel: 0800 1699755 Monday to Friday, 9am to 5:30pm (excluding bank holidays).
Can I cancel my order?
Our warehouse team look forward to receiving your order and will immediately prepare it once it has been processed. Therefore, once your order is confirmed, this cannot be cancelled or amended. Please do make sure that you are 100% happy with your or
How do I return my order?
In the unlikely event that you are not completely happy with your Cyberjammies purchase, you have 28 days from the day you place your order to return it to us for refund or exchange, using the returns portal link on our Returns & Refunds page - https
Can I exchange my order?
We will do our best to fulfil exchange requests from our UK customers. Unfortunately, we do not offer exchanges outside of the UK. Please note that this is a request and the stock is not reserved. We cannot guarantee that your chosen item will be in
Can I have a gift receipt?
Gift Receipts. We do not offer gift receipts, however with our returns process the receiver of your gift can click on 'Start a Gift Return' and following instructions on how to return order back to us. Please note that we will require the purchasers
What happens if there is a fault with my order?
We are very disappointed on the rare occasion that one of our customers has recieved a faulty item. Please send a photo of the item's fault including your order number to [email protected] or call us on 0800 1699755. In the event tha
How do I create an account?
How do I create an account?. It is easy to set up an account and will only take a few minutes! You can create an account on our website using the following link:. Create Account - Cyberjammies. How do I reset my account password?. Please use the foll